Shipping & Return Policy

**SHIPPING TIMES ARE ESTIMATES CONSIDERING THERE ARE NO DELAYS WITH THE RESPECTIVE COURIER COMPANY**

If you need to reschedule your delivery after an attempt has been made, or to get additional status updates on your tracking, please contact USPS, UPS, or DHL directly with questions. You can find your shipping courier by clicking your tracking number.

Signature Required: A signature release is required for all packages. If you are unable to be a the delivery location to present a signature, please contact the postal courier to schedule a redelievery or arrange a pickup. Refused or abandoned packages will not be refunde

Shipping Address: Nahara's Curls is not responsible for lost packages due to an incorrect addresses inputed at checkout. Please triple check your address during the checkout process, along with cross checking the address on your order confirmation email. Any and all new shipping charges incurred by wrong shipping address will paid by the customer

Return to Sender: If a package has been labeled as "Return to Sender" for any reason, the customer is responsible for all new shipping charges

International Export Fees: For international deliveries, the customer is responsible for the customs/duty fees. Nahara's Curls is not responsible for the customs/duty fees. We encourage the customer to contact the shipping courier for more information

U.S Shipping Options

  • Fast - In transit time 7-8 business days

  • Faster - In transit time 3 business days

  • Fastest - In transit time 2 business days

International Shipping Options:

  • Faster - In transit time 5-10 business days

  • Fastest - In transit time 1-4 business days

Returns and Exchanges

At this time Nahara’s Curls accepts exchanges and returns for store credit within 7 days of receiving your order.

Only clip-ins, wefted hair, and closures are eligible for exchanges or store credit.

Lace front and u-part wigs are final sale

 

To be eligible for exchanges or store credit extensions must be in its original packaging, hair unopened or untied.

Store Credit

Store credit is issued via email. Please save the store credit/gift card email. 

Once sent we no longer have access to the gift card code and we cannot issue a new one.

We can not issue store credits or process refunds until your order has been received and inspected by a member of our team. Once approved, you will be emailed the store credit for the amount paid minus the cost of shipping/discounts. Discount codes are non-transferable to new orders.

We do not offer cash refunds for our extensions.

Please note that if the correct item was received, you are responsible for all shipping charges associated with the exchange/return.

 

We will not send out the new product until we have received the hair and it has been inspected and approved by a Nahara's Curls team member. We will send out an email notifying you once the exchange/return has been processed.
 

Due to hygienic reasons, if the item has been tampered with, it is not eligible for an exchange. Items that have been untied, washed, installed, chemically processed, dyed, excessively brushed or finger-combed are not eligible for exchanges.
 

We reserve the right to refuse any exchange or return that is not returned in its original condition. Make sure to check out our chart that lists each length to ensure you are picking the correct length for your desired look.
 

Exchanges take about 1-2 weeks processing time.

 

All WIGS are FINAL SALE.

Want to request a an exchange or return for store credit?

Please fill out our Exchange Form here