Shipping & Return Policy
**SHIPPING TIMES ARE ESTIMATES, CONSIDERING THERE ARE NO DELAYS WITH THE RESPECTIVE COURIER COMPANY**
Please remember, once the package is in the hands of the shipping courier it is out of our control. Nahara’s Curls is not responsible for any shipping/delivery delays. Nahara's Curls does not provide refunds for shipping labels (including express shipping), and we are not liable for any shipping delays caused by the chosen shipping courier (including express shipping).
We strongly recommend buying your hair at least 2 weeks before your installation. Shipping estimates are usually accurate, but unfortunately there may be unexpected delays with the courier. We are not responsible for courier delays, but we will assist each customer to the best of our ability.
If you would like assistance with a delayed package, please email us at contactus@naharascurl.com
If you need to reschedule your delivery, pick up your parcel after an attempt has been made, or to get additional status updates on your tracking, please contact USPS, UPS, or DHL directly with questions. You can find your shipping courier by clicking your tracking number.
Signature Required: A signature release is required for all packages. If you are unable to be at the delivery location to present a signature, please contact the postal courier to schedule a redelievery or arrange a pickup.
Refused or abandoned packages are considered as a return and will not be refunded, you will receive store credit. Please read "Return to Sender" for more information
Shipping Address: Nahara's Curls is not responsible for lost packages due to an incorrect addresses inputed at checkout. Please triple check your address during the checkout process, along with cross checking the address on your order confirmation email. Any and all new shipping charges incurred by wrong shipping address will paid by the customer
Return to Sender: If a package has been labeled as "Return to Sender", for any reason, the customer is responsible for all new shipping charges. All packages returned to sender are considered as a return, a Nahara's Curls representative will contact you once the package has been received. If we do not hear back within 3 business days, we will automatically issue store credit minus the shipping fees. Store credit will go to the email address used to place the order.
Always check your spam folder, sometimes we get redirected
Please save the gift card (store credit) email.
If you need help getting the store credit code again, please contact us via email to have the code re-issued.
International Export Fees: For international deliveries, the customer is responsible for the customs/duty fees. Nahara's Curls is not responsible for the customs/duty fees. We encourage the customer to contact the shipping courier for more information
Holiday and/or Special Sales: Any and all discount and/or holiday sales are final sale. Once the sale has ended, Nahara's Curls can no longer provide/honor the sale price.
All purchases made during a sale period are final sale
U.S Shipping Options
- In transit time 5-8 business days
- In transit time 3-4 business days
- In transit time 1-2 business days
International Shipping Options:
- In transit time 5-10+ business days
- In transit time 1-4 business days
Sale Policies
At Nahara's Curls, we love treating our customers to fantastic deals during sales events. To ensure transparency and a smooth shopping experience, please take note of our sales policies:
Limited-Time Offers
All sales, discounts, or promotional events are time-sensitive. Once a sale is over, it's over! We encourage our customers to make the most of these opportunities during the specified timeframe.
Post-Sale Requests
Regrettably, we cannot honor sale prices or discounts once the promotion has ended. This policy extends to returns as well. Our commitment to fairness and consistency means that all customers are subject to the same terms and conditions.
Exceptional Shopping Experience
We value your understanding and cooperation in adhering to these policies. If you have any questions or concerns, feel free to reach out to our dedicated customer support team. We're here to make your shopping experience exceptional!
Thank you for being a part of the Nahara's Curls community!
Returns
At this time Nahara’s Curls accepts returns for store credit within 7 days of receiving your order.
Clip-ins, wefted hair, u-part wigs, hd lace front wigs, glueless wigs, and closures are eligible for store credit.
All custom wig are final sale
How long will my return that to process?:
To be eligible for store credit extensions must be in its original packaging, hair unopened, unworn or untied.
Your satisfaction is our priority, and we aim to process returns efficiently. Generally, your return may take up to 3 business days to fully process.
However, please be assured that our team works diligently to expedite this process whenever possible. We appreciate your patience, and if you have any specific concerns about your return, feel free to reach out to our customer support team for assistance!
Exchanges:
Nahara's Curls does not offer exchanges at this time. We will issue store credit and from there you are welcome to order your preferred product! We understand everyone is on a time crunch, this method allows you to quickly purchase your desired product with a much shorter wait time.
Store Credit:
Store credit is issued via email.
Please save the store credit/gift card email.
We can not issue store credit until your order has been received and inspected by a member of our team. Once approved, you will be emailed the store credit for the amount paid minus the cost of shipping/discounts. Discount codes are non-transferable to new orders.
We do not offer cash refunds for our extensions, this also applies to return to sender orders/packages.
Please note that if the correct item was received, you are responsible for all shipping charges associated with the return.
We will not issue store credit until we have received the hair and it has been inspected and approved by a Nahara's Curls team member. We will send out an email notifying you once the return has been processed. (Always check your spam folder for our emails, sometimes we end up there)
Due to hygienic reasons, if the item has been tampered with, it is not eligible for a return. Items that have been untied, worn, washed, installed, chemically processed, dyed, excessively brushed or finger-combed are not eligible for returns.
We reserve the right to refuse any return that is not returned in its original condition. Make sure to check out our chart that lists each length to ensure you are picking the correct length for your desired look.
Always check your spam folder for our response email, sometimes we end up there.
All CUSTOM WIGS are FINAL SALE.
Want to request a return for store credit?
Please fill out our Return Form here
Exchange/Return FAQs
General
If I dont love my hair what is the return policy?
At this time Nahara’s Curls offers returns for store credit within 7 business days of receiving your order. We do not offer cash refunds on our orders. To be eligible of store credit the hair must be in its original packaging unopened.
Please note that if the correct item was received, you are responsible for all shipping charges associated with the return. We will not issue store credit until we have received the hair and it has been inspected and approved by a Nahara’s Curls team member.
We will send out an email notifying you once the return has been processed.
If item has been tampered it is not eligible for a store credit. Items that have been untied, washed, installed, chemically processed, dyed, excessively brushed or finger combed are not eligible for returns.
We reserve the right to refuse any return that is not returned in its original condition.
Make sure to check out our chart that lists each length to ensure you are picking the correct length for your desired look.
All CUSTOM WIGS are FINAL SALE.
How long will my return take to process?
Your satisfaction is our priority, and we aim to process returns efficiently. Generally, your return may take up to 3 business days to fully process.
However, please be assured that our team works diligently to expedite this process whenever possible. We appreciate your patience, and if you have any specific concerns about your return, feel free to reach out to our customer support team for assistance!
I changed my mind, how do I cancel my order?"
To receive a full refund you must cancel your order within 24 hours of purchase and/or before we ship out the order (whichever comes first).
If the hair has already been shipped, we are unable to cancel the order (even if it is within the 24 hour time frame)
Please visit our contact page for full contact information or email us at contactus@naharascurls.com.
I’m so excited! When does the shipment go out?
All orders placed Monday-Friday before 11am PST will be processed and shipped the same day. All orders placed after 11 am PST, will be processed and shipped the following business day.
Shipments go to 3-5 business days if it is a sale or holiday season. Unless stated otherwise.
You will receive an email with your tracking information as soon as your item(s) is shipped. Weekends and holidays do not count as business days.
If any additional information is needed to verify the billing or shipping details of your order, your shipping can be delayed until the information has been verified. It is crucial that you input all of your billing/shipping information correctly.
Shipping and Returns
I’m so excited! When does the shipment go out?
All orders placed Monday-Friday before 11am PST will be processed and shipped the same day. All orders placed after 11am PST, will be processed and shipped the following business day.
Shipments go 3-5 business days if it is a sale or holiday season. Unless stated otherwise.
You will receive an email with your tracking information as soon as your item(s) is shipped. Weekends and holidays do not count as business days.
If any additional information is needed to verify the billing or shipping details of your order, your shipping can be delayed until the information has been verified. It is crucial that you input all of your billing/shipping information correctly.
I changed my mind, how do I cancel my order?"
To receive a full refund you must cancel your order within 24 hours of purchase and/or before we ship out your order (whichever come first). Simply scroll down this page and fill out the "Get In Touch With Us" form or fill out the same form on our "Contact" page
If I dont love my hair what is the return policy?
At this time Nahara’s Curls offers exchanges or returns for store credit within 7 business days of receiving your order. We do not offer cash refunds on our orders. To be eligible of exchanges or store credit the hair must be in its original packaging unopened.
Please note that if the correct item was received, you are responsible for all shipping charges associated with the exchange/return,. We will not send out the new product until we have received the hair and it has been inspected and approved by a Nahara’s Curls team member.
We will send out an email notifying you once the exchange has been processed.
If item has been tampered it is not eligible for an exchange or store credit. Items that have been untied, washed, installed, chemically processed, dyed, excessively brushed or finger combed are not eligible for exchanges.
We reserve the right to refuse any exchange/return that is not returned in its original condition.
Make sure to check out our chart that lists each length to ensure you are picking the correct length for your desired look.
All CUSTOM WIGS are FINAL SALE.
How does store credit work?
Store credit is issued via email, please save the store credit email. If you need assistance with getting the store credit code again, please contact us via email.
We can not issue store credit or process refunds until your order has been received and inspected by a member of our team. Once approved, you will be emailed the store credit for the amount paid, minus the cost of shipping/discounts. Discount codes are non-transferable to new orders.
We do not offer cash refunds for our extensions, this also applies to return to sender orders/packages!
Sale policies
At Nahara's Curls, we love treating our customers to fantastic deals during sales events. To ensure transparency and a smooth shopping experience, please take note of our sale policies:
Limited-Time Offers
All sales, discounts, or promotional events are time-sensitive. Once a sale is over, it's over! We encourage our customers to make the most of these opportunities during the specified timeframe.
Post-Sale Requests
Regrettably, we cannot honor sale prices or discounts once the promotion has ended. This policy extends to returns as well. Our commitment to fairness and consistency means that all customers are subject to the same terms and conditions.
Exceptional Shopping Experience
We value your understanding and cooperation in adhering to these policies. If you have any questions or concerns, feel free to reach out to our dedicated customer support team. We're here to make your shopping experience exceptional!
Thank you for being a part of the Nahara's Curls community.
How long is the return process?
Your satisfaction is our priority, and we aim to process returns efficiently. Generally, your return may take up to 3 business days to fully process.
However, please be assured that our team works diligently to expedite this process whenever possible. We appreciate your patience, and if you have any specific concerns about your return, feel free to reach out to our customer support team for assistance!
International Export Fees (Customs)
For international deliveries, the customer is responsible for any and all customs/duty fees. Nahara's Curls is not responsible for customs/duty fees. Please contact the shipping courier for more information
Do we offer wholesale purchases?
Nahara's Curls does not offer wholesale purchases at this time.
What about exchanges?
Nahara's Curls does not offer exchanges at this time.
We will issue store credit and from there you are welcome to order your preferred product
We understand everyone is on a time crunch, this method allows you to quickly purchase your desired product with a lesser wait time!