**SHIPPING TIMES ARE ESTIMATES, CONSIDERING THERE ARE NO DELAYS WITH THE RESPECTIVE COURIER COMPANY**

Please remember, once the package is in the hands of the shipping courier it is out of our control. Nahara’s Curls is not responsible for any shipping/delivery delays. Nahara's Curls does not provide refunds for shipping labels (including express shipping), and we are not liable for any shipping delays caused by the chosen shipping courier (including express shipping).

We strongly recommend buying your hair at least 2 weeks before your installation. Shipping estimates are usually accurate, but unfortunately there may be unexpected delays with the courier. We are not responsible for courier delays, but we will assist each customer to the best of our ability.

If you would like assistance with a delayed package, please email us at contactus@naharascurl.com

At Nahara’s Curls, each order is prepared with care and attention. We strive to process and ship your order as quickly as possible, while ensuring the highest quality handling.

Order Processing

• Orders placed Monday–Friday are typically processed within 1–2 business days (holidays excluded).
• Whenever you receive a shipping confirmation email with your tracking number, that means your order has already been dropped off with the carrier.
• Please note that carrier scans (USPS, UPS, DHL, etc.) may reflect updates a day later, even if the package has already been handed over.

Shipping Timeframes

• Express Shipping (Domestic – 1–2 Business Days): Delivery time begins once the order has shipped.
• Standard Shipping (Domestic – 3–5 Business Days): Delivery time begins once the order has shipped.
• International Express Shipping (2–5 Business Days): Delivery time begins once the order has shipped.
• International Standard Shipping: Delivery may take longer depending on the destination country and customs processing times.

Example:
If an order is placed on Friday afternoon, it will be processed the following business day (Monday, unless it is a national holiday). With Express Shipping, delivery would generally arrive by mid-week.

Tracking Updates
Once your order has shipped, you will receive tracking details by email. Please keep in mind that occasional carrier delays are outside of our control, though our team is always happy to assist with tracking inquiries.

Route Package Protection is an optional shipping insurance you can add at checkout. It protects your order in case it’s lost, stolen, or damaged during shipping.

If you purchased Route and need to file a claim, you can do so directly through their claims portal.

✨ Want to learn more about how Route works? Click here to visit our Shipping Insurance page.

Once your order ships, you’ll receive an email with tracking information.
If you didn’t get the email, check your spam or junk folder. You can also click your tracking number to view the status directly with USPS, UPS, or DHL.

If you need to reschedule your delivery, pick up your parcel after an attempt has been made, or to get additional status updates on your tracking, please contact USPS, UPS, or DHL directly with questions. You can find your shipping courier by clicking your tracking number.

A signature release is required for all packages. If you are unable to be at the delivery location to present a signature, please contact the postal courier to schedule a redelievery or arrange a pickup.

Refused or abandoned packages are treated as returns and are not eligible for a cash refund. You will receive store credit for the value of the items, minus shipping fees.

If you decide against reshipment, you will receive store credit instead. Store credit never expires and can be used at any time. The only way to receive a cash refund is if you cancel your order in alignment with our cancellation policy.

Please refer to our "Return to Sender" policy for more information.

At Nahara's Curls, we are not responsible for lost packages due to incorrect addresses provided at checkout. To avoid issues, please double-check your shipping address during the checkout process and also verify it in your order confirmation email.

If the wrong address is entered, the customer is responsible for any additional shipping charges incurred. If the customer decides against reshipment, they will receive store credit for the value of the items, minus shipping fees.

We strongly recommend all customers to add Route Package Protection to each order.

If your package is marked as "Return to Sender," you are responsible for the new shipping charges to resend it. Returned packages are treated as returns, and once the package is received, a Nahara's Curls representative will contact you. If we do not hear from you within 3 days, we will issue store credit (minus the original shipping fees).

Please note: If an invoice is issued for reshipment, it must be paid within 3 days (72 hours) of being sent. After that time, the invoice will automatically expire.

If you choose not to reship, store credit will be issued to the email address used at checkout. The only way to receive a cash refund is if you cancel your order in line with our cancellation policy.

Please also check your spam folder for any communication from us.

Yes! ✨ We ship internationally to many countries around the world. To see if we ship to your exact address, simply enter your full shipping details at checkout — the system will immediately let you know what options are available.

International Shipping Timeframes

• Express Shipping: Typically 2–5 business days once shipped.
• Standard Shipping: Delivery times vary and may be longer depending on the destination country and customs processing.

Customs & Duties
International customers may be subject to sales tax, duties, and/or customs fees. These charges are determined by your local customs office, vary by destination, and are not included in your order total or shipping cost. We recommend contacting your local customs office for more details before placing your order.

Important Notes

• Nahara’s Curls is not responsible for any additional taxes or customs fees incurred during shipment.
• If delivery is refused, you will be responsible for the original shipping cost, any applicable taxes and duties, as well as the cost of returning the package to us. In these cases, store credit will be issued for the product amount once the package is received back in its original condition.
• Cash refunds will not be issued in such cases.

At this time, Nahara’s Curls accepts returns for store credit only.

• You must contact us within 7 days of delivery to request a return.
• Eligible products include: clip-ins, wefted hair (bundles), U-Part wigs, HD lace front wigs, glueless wigs, and closures.
• Custom wigs and Sample Boxes are final sale and cannot be returned.
• All items must be returned in their original condition — untied, unworn, unwashed, uninstalled, unprocessed, undyed, and not excessively brushed or finger-combed.
• Due to hygienic reasons, items that have been tampered with are not eligible for return.

Please also check your spam/junk folder for our reply when starting a return, as our emails sometimes land there.

Orders can be canceled within 24 hours of being placed or before they are fulfilled and shipped, whichever comes first.

After this period, fulfilled and shipped orders are no longer eligible for cancellation and are only eligible for store credit. Store credit never expires, so you can use it at any time for future purchases.

Nahara's Curls does not offer exchanges at this time. We will issue store credit and from there you are welcome to order your preferred product!

We understand everyone is on a time crunch, this method allows you to quickly purchase your desired product with a much shorter wait time.

Want to request a return for store credit?

Please fill out our Return Form here

Due to hygienic reasons, if the item has been tampered with, it is not eligible for a return. Items that have been untied, worn, washed, installed, chemically processed, dyed, excessively brushed or finger-combed are not eligible for returns.

We reserve the right to refuse any return that is not returned in its original condition. Make sure to check out our chart that lists each length to ensure you are picking the correct length for your desired look.

Always check your spam folder for our response email, sometimes we end up there.

To be eligible for store credit extensions must be in its original packaging, hair unopened, unworn or untied.

Your satisfaction is our priority, and we aim to process returns efficiently. Generally, your return may take up to 3 business days to fully process. 

However, please be assured that our team works diligently to expedite this process whenever possible. We appreciate your patience, and if you have any specific concerns about your return, feel free to reach out to our customer support team for assistance!

We can not issue store credit until your order has been received and inspected by a member of our team. Once approved, you will be emailed the store credit for the amount paid minus the cost of shipping/discounts. Discount codes are non-transferable to new orders.

We do not offer cash refunds for our extensions, this also applies to return to sender orders/packages or packages that have not yet been opend.

Please note that if the correct item was received, you are responsible for all shipping charges associated with the return.

We will not issue store credit until we have received the hair and it has been inspected and approved by a Nahara's Curls team member. We will send out an email notifying you once the return has been processed.

(Always check your spam folder for our emails, sometimes we end up there)

At Nahara's Curls, we love treating our customers to fantastic deals during sales events.

To ensure transparency and a smooth shopping experience, please take note of our sales policies.

We value your understanding and cooperation in adhering to these policies. If you have any questions or concerns, feel free to reach out to our dedicated customer support team. We're here to make your shopping experience exceptional!

Thank you for being a part of the Nahara's Curls community!

All sales, discounts, or promotional events are time-sensitive. Once a sale is over, it's over! We encourage our customers to make the most of these opportunities during the specified timeframe.

Regrettably, we cannot honor sale prices or discounts once the promotion has ended. This policy extends to returns as well. Our commitment to fairness and consistency means that all customers are subject to the same terms and conditions.

Invoices must be paid within 3 days (72 hours) of being issued. After that time, they automatically expire.

• For reshipment invoices (such as “Return to Sender” packages): if the invoice is not paid, it will expire and your order will be processed according to our store policy (e.g., store credit issued).
• For convenience invoices (when we send one instead of you checking out through the website): if the invoice is not paid, it will simply expire and no credit or replacement will be provided.

If your order hasn’t been fulfilled yet, we may be able to help. Please email us as soon as possible.

Once your order is shipped, we’re no longer able to make changes or edits.

All custom wigs and sample boxes are final sale and cannot be returned or exchanged.
Additionally, any items purchased during a sale, discount, or promotional event are also final sale.

Final sale means the item is not eligible for return, exchange, or store credit under any circumstances. Please double-check your order before completing your purchase!

Always check your spam folder first — sometimes our emails end up there.
If you still don’t see your store credit email, just reach out to us via email and we’ll be happy to reissue it to the address used at checkout.

Nahara's Curls does not offer wholesale purchases at this time.