**SHIPPING TIMES ARE ESTIMATES, CONSIDERING THERE ARE NO DELAYS WITH THE RESPECTIVE COURIER COMPANY**

Please remember, once the package is in the hands of the shipping courier it is out of our control. Nahara’s Curls is not responsible for any shipping/delivery delays. Nahara's Curls does not provide refunds for shipping labels (including express shipping), and we are not liable for any shipping delays caused by the chosen shipping courier (including express shipping).

We strongly recommend buying your hair at least 2 weeks before your installation. Shipping estimates are usually accurate, but unfortunately there may be unexpected delays with the courier. We are not responsible for courier delays, but we will assist each customer to the best of our ability.

If you would like assistance with a delayed package, please email us at contactus@naharascurl.com

Shipping & Processing Times:
We strive to process and ship your order as quickly as possible. Please review our shipping policy below to understand how processing times may affect your delivery estimate.

Order Processing:
- Orders placed Monday–Friday before 11 AM PST → Processed and shipped the same day.
- Orders placed after 11 AM PST, on weekends, or holidays → Processed and shipped the next business day.

Shipping Timeframes:
- Express Shipping (1-2 Business Days) → The estimated delivery time begins once the order has been shipped, not when the order is placed.
- Standard Shipping (3-5 Business Days) → Delivery time begins once the order has been shipped.

💡 Example:
- An order placed on Friday at 3 PM PST will be processed and shipped on Monday, with express shipping arriving between Tuesday and Wednesday.

Once your order has shipped, you will receive tracking details via email to monitor your delivery status. Please note that unexpected carrier delays are outside of our control, but we are happy to assist with tracking issues.

If you need to reschedule your delivery, pick up your parcel after an attempt has been made, or to get additional status updates on your tracking, please contact USPS, UPS, or DHL directly with questions. You can find your shipping courier by clicking your tracking number.

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Signature Required: A signature release is required for all packages. If you are unable to be at the delivery location to present a signature, please contact the postal courier to schedule a redelievery or arrange a pickup.

Refused or abandoned packages are considered as a return and will not be refunded, you will receive store credit. Please read "Return to Sender" for more information

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Shipping Address: Nahara's Curls is not responsible for lost packages due to an incorrect addresses inputed at checkout. Please triple check your address during the checkout process, along with cross checking the address on your order confirmation email. Any and all new shipping charges incurred by wrong shipping address will paid by the customer

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Return to Sender: If a package has been labeled as "Return to Sender", for any reason, the customer is responsible for all new shipping charges. All packages returned to sender are considered as a return, a Nahara's Curls representative will contact you once the package has been received. If we do not hear back within 3 business days, we will automatically issue store credit minus the shipping fees. Store credit will go to the email address used to place the order.

Always check your spam folder, sometimes we get redirected

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Please save store credit email.

If you need help getting the store credit code again, please contact us via email to have the code re-issued.

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International Orders: Taxes, Duties, and Customs Charges: Please note that international customers may be subject to sales tax, duties, and/or customs fees. These charges are the responsibility of the customer and are not included in the order total or shipping costs.

The specific taxes and customs fees vary depending on the destination country. We recommend contacting your local customs office for more details on applicable charges before placing your order.

Nahara's Curls is not responsible for any additional taxes or customs fees incurred during shipment. If delivery is refused, you will be responsible for the original shipping costs, any applicable taxes and duties, as well as the cost of returning the package to us if they should occur.

Please understand that cash refunds will not be issued in such cases.

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Holiday and/or Special Sales: Any and all discount and/or holiday sales are final sale. Once the sale has ended, Nahara's Curls can no longer provide/honor the sale price.

All purchases made during a sale period are final sale

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U.S Shipping Options

• In transit time 5-8 business days
• In transit time 3-4 business days
• In transit time 1-2 business days

International Shipping Options:

• In transit time 5-10+ business days
• In transit time 1-4 business days

Sale Policies

At Nahara's Curls, we love treating our customers to fantastic deals during sales events. To ensure transparency and a smooth shopping experience, please take note of our sales policies:

Limited-Time Offers

All sales, discounts, or promotional events are time-sensitive. Once a sale is over, it's over! We encourage our customers to make the most of these opportunities during the specified timeframe.

Post-Sale Requests

Regrettably, we cannot honor sale prices or discounts once the promotion has ended. This policy extends to returns as well. Our commitment to fairness and consistency means that all customers are subject to the same terms and conditions.

Exceptional Shopping Experience

We value your understanding and cooperation in adhering to these policies. If you have any questions or concerns, feel free to reach out to our dedicated customer support team. We're here to make your shopping experience exceptional!

Thank you for being a part of the Nahara's Curls community!

Returns

At this time Nahara’s Curls accepts returns for store credit within 7 days of receiving your order.

Clip-ins, wefted hair, u-part wigs, hd lace front wigs, glueless wigs, and closures are eligible for store credit.

All custom wig and sample boxes are final sale.

Need to Cancel? Orders can be canceled within 24 hours of being placed or before they are fulfilled and shipped, whichever comes first. After this period, fulfilled and shipped orders are no longer eligible for cancellation and are only eligible for store credit. Store credit never expires, so you can use it at any time for future purchases.

How long will my return that to process?:

To be eligible for store credit extensions must be in its original packaging, hair unopened, unworn or untied.

Your satisfaction is our priority, and we aim to process returns efficiently. Generally, your return may take up to 3 business days to fully process.

However, please be assured that our team works diligently to expedite this process whenever possible. We appreciate your patience, and if you have any specific concerns about your return, feel free to reach out to our customer support team for assistance!

Exchanges:

Nahara's Curls does not offer exchanges at this time. We will issue store credit and from there you are welcome to order your preferred product! We understand everyone is on a time crunch, this method allows you to quickly purchase your desired product with a much shorter wait time.

Store Credit:

Store credit is issued via email.

Please save the store credit email.

We can not issue store credit until your order has been received and inspected by a member of our team. Once approved, you will be emailed the store credit for the amount paid minus the cost of shipping/discounts. Discount codes are non-transferable to new orders.

We do not offer cash refunds for our extensions, this also applies to return to sender orders/packages or packages that have not yet been opend.

Please note that if the correct item was received, you are responsible for all shipping charges associated with the return.

We will not issue store credit until we have received the hair and it has been inspected and approved by a Nahara's Curls team member. We will send out an email notifying you once the return has been processed. (Always check your spam folder for our emails, sometimes we end up there)
 

Due to hygienic reasons, if the item has been tampered with, it is not eligible for a return. Items that have been untied, worn, washed, installed, chemically processed, dyed, excessively brushed or finger-combed are not eligible for returns.

We reserve the right to refuse any return that is not returned in its original condition. Make sure to check out our chart that lists each length to ensure you are picking the correct length for your desired look.

Always check your spam folder for our response email, sometimes we end up there.