Refund policy

At this time Nahara’s Curls accepts returns for store credit within 7 days of receiving your order.

Clip-ins, wefted hair, u-part wigs, hd lace front wigs, glueless wigs, and closures are eligible for store credit.

All custom wigs and sample boxes are final sale.

Need to Cancel? Orders can be canceled within 24 hours of being placed or before they are fulfilled and shipped, whichever comes first. After this period, fulfilled and shipped orders are no longer eligible for cancellation and are only eligible for store credit. Store credit never expires, so you can use it at any time for future purchases.

How long will my return that to process?:

To be eligible for store credit extensions must be in its original packaging, hair unopened, unworn or untied.

Your satisfaction is our priority, and we aim to process returns efficiently. Generally, your return may take up to 3 business days to fully process.

However, please be assured that our team works diligently to expedite this process whenever possible. We appreciate your patience, and if you have any specific concerns about your return, feel free to reach out to our customer support team for assistance!

Exchanges:

Nahara's Curls does not offer exchanges at this time. We will issue store credit and from there you are welcome to order your preferred product! We understand everyone is on a time crunch, this method allows you to quickly purchase your desired product with a much shorter wait time.

Store Credit:

Store credit is issued via email.

Please save the store credit email.

We can not issue store credit until your order has been received and inspected by a member of our team. Once approved, you will be emailed the store credit for the amount paid minus the cost of shipping/discounts. Discount codes are non-transferable to new orders.

We do not offer cash refunds for our extensions, this also applies to return to sender orders/packages or packages that have not yet been opend.

Please note that if the correct item was received, you are responsible for all shipping charges associated with the return.

We will not issue store credit until we have received the hair and it has been inspected and approved by a Nahara's Curls team member. We will send out an email notifying you once the return has been processed. (Always check your spam folder for our emails, sometimes we end up there)
 

Due to hygienic reasons, if the item has been tampered with, it is not eligible for a return. Items that have been untied, worn, washed, installed, chemically processed, dyed, excessively brushed or finger-combed are not eligible for returns.

We reserve the right to refuse any return that is not returned in its original condition. Make sure to check out our chart that lists each length to ensure you are picking the correct length for your desired look.

Always check your spam folder for our response email, sometimes we end up there.