Shipping Insurance


Route Package Protection is an external software that guarantees your package's safety if it goes missing, gets stolen, or sustains damage during shipping. This protection lasts for 30 days after the shipping date, subject to certain conditions.

While you are not obligated to utilize this service, you have the option to decline it during the payment process. In such instances, it's important to note that Nahara's Curls is not liable for any issues, delays, or missing items that may arise with your package or shipment.

If there are any problems with your package and you did not select Route, we recommend contacting the shipping company directly for help.

Customer Service Numbers:

  • USPS: 1 (800) 275-8777
  • DHL: 1 (800) 225-5345
  • UPS: 1 (800) 742-5877

It's worth noting that Route doesn't provide coverage for packages that are returned or exchanged. Their protection only applies while the package is in transit and doesn't cover any product-related concerns. If you have any such issues, please contact Nahara's Curls directly at

In the event that you purchased Route at checkout and need to make a claim, you can visit and enter your order number and the email address you used at checkout.

Claims cannot be filed before 7 days and must be submitted no later than 30 days after the package's shipping date if it goes missing in transit. For stolen or damaged packages, you must file a claim within 30 days of the shipping date.

Route may need to verify additional information before approving your claim.

To find out more about Route's policies and terms, please check the "Help" section at

Have Questions?

Got a question about our products or need curl care advice? Drop us a message, and our Curl Care Team will be happy to help!

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