Add Extra Protection. Do Good for the Planet. Feel Confident.

Route Package Protection

📦 Shipping Insurance

What is it?
Route Package Protection is an external, licensed software solution (backed by Seg Insurance Ltd. via Route Insurance Solutions) that guarantees coverage if your package is lost, stolen, or damaged during shipping—even covered by a marine cargo policy and fully compliant with state regulations

Coverage Period:
Protection lasts for 30 days from the shipping date, with claim windows based on the date or status of your shipment

❗ Your Choice – Route or Not

• Optional Service: You’re not required to use Route; you can decline it during checkout.
• No Route = No Liability: If declined, Nahara’s Curls isn’t responsible for any delivery issues.
• If Issues Arise Without Route: Please contact the shipping carrier directly.

Carrier Contacts:

USPS: 1‑800‑275‑8777

DHL: 1‑800‑225‑5345

UPS: 1‑800‑742‑5877

🚫 What Route Doesn’t Cover

• Items returned, exchanged, or delayed in returns or restocking
• Manufacturing defects or product issues—contact us at contactus@naharascurls.com for those.

🛠 Filing a Claim with Route

If you did buy Route protection at checkout:

1. Visit claims.route.com.
2. Enter your order number and checkout email.
3. Timing matters: Route may request additional info to verify your claim.

🌱 Carbon-Neutral Shipping & Sustainability

When you add Route protection, every order is automatically 100% carbon-neutral—at no extra cost.

• Why it matters: E‑commerce shipping is expected to generate 25 M metric tons CO₂e annually by 2030
• How it works: Route invests in certified carbon-offset projects (e.g., agroforestry in Minnesota, biochar in Oregon, mangrove restoration in Pakistan) via partners like GreenPlaces and Patch.
• Business benefits: Builds trust, satisfies eco-conscious consumers (92% more likely to trust brands with green initiatives), and deepens loyalty.

📘 Want More?

• See Route’s full Protection Policies: lost, stolen, damaged, and miscellaneous rules.
• Check out their carbon-neutral shipping FAQ: it’s free, automatic, and covers every protected shipment.
• Dive deeper into sustainability goals and projects on Route’s sustainability pages.

✅ Too Long, Didn't Read

• Route adds safety for 30 days post-shipment against loss, theft, or damage.
• You’re in control: decline it anytime—just know Nahara's Curls can’t help if something goes wrong.
• If you choose Route, it’s easy to make a claim and automatically makes your shipment carbon-neutral, contributing to impactful environmental projects, at no extra cost to you.